Challenge
Texas Truck Insurance Agency is a Dallas-based insurance agency with a specialized focus on trucking. They pride themselves on customer service and their ability to quickly and accurately address the needs of their clients. In early 2008, Texas Truck began seeking a communications technology solution to better serve their customers.
Solution
After evaluating many different solutions, they chose Unified360 with a Cisco Unified Communications 500 Voice over IP (VoIP) system. “Texas Truck Insurance considers communication with our clients as critical. Therefore, we looked for a very reputable partner when deciding to leverage Cisco’s Voice over IP technology to serve our local and remote office as well as our remote workers” stated Rob Eppers, President of Operations for Texas Truck.
Result
Texas Truck was spending over $2,500 per month on a legacy telecommunications system and services and not gaining the results they desired. Unified360 brought an advanced VoIP solution to them from Cisco and Cbeyond which not only helped increase their bandwidth and technology but also reduced their monthly costs and improved their communications across the board. “Unified360 was able to not only build a Return on Investment that helped us improve our client communication but also justified the cost of the technology immediately. We are glad to have them as a business partner and rely on their expertise to coach us on our communication and technology initiatives” stated Eppers.